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ABOUT US

 

WHY AOBC?

 

American Overseas Book Company, Inc, (AOBC) is a special-order service jobber representing both domestic and international publishers. We have spent three decades establishing strong relationships with publishers to provide the procurement services for discounted printed and non-printed materials to educational, corporate, public, government, and medical libraries throughout the world. With a database containing over 3.5 million titles, if it is in print, we can ship it!

 

In a fast-paced world of high technology, personalized customer service is alive and well at AOBC. By doing business with AOBC you will experience the best of both worlds.

 

For your convenience, we now provide an on-line, secure shopping service for over 3.5 million titles complete with e-mail order confirmations. An image of the book cover and a short description is available for most of our books. Our extensive database provides many different searches to find exactly what you are looking for, and if you don’t, we provide an on-line request form so our Customer Service Department can find it for you. Once you have placed your order, you can track it for shipment information over the Web or communicate via email with your customer service representative.

 

When you phone AOBC you will not waste your time listening to endless options from a fancy voicemail system. During business hours 8:00 AM – 6:00 PM ET, you will speak directly to a customer service representative that is familiar with your account and ready to assist you.  Although we provide all of the latest technologies for our customers, we believe it is the human touch that provides the best service. As we add more technology we are not cutting back on personnel, but allowing them to become more efficient to better serve you.

 

What We Sell. AOBC is a full service distributor for:

·         Books –Technical, Scientific, Medical, Computer, Dictionaries and Reference Works

·         Government Documents – both foreign and domestic

·         Manuals and Booklets

·         Subscriptions – Newspapers, Technical Journals, Medical, Economic, Specialty, Trade Publications, and Newsletters

·         Training Manuals and Course Materials

·         Video and Multimedia training packages

·         CDs

·         Audiocassettes

·         Software

·         Maps

 

Easy Ordering. AOBC can receive your orders and requests via our Web-site, email, EDI, phone, fax, or snail mail. Information can be provided to our customers regarding their account status by receiving email order confirmations and viewing shipment and ordering information on our Web-site or with a faxed confirmation or phone call.

 

Save time by having AOBC consolidate your book orders for you. Twenty book requests to be mailed to 20 different publishers can be merged into one purchase order to AOBC – foreign or domestic. Let us do the grunt work for you!

 

Your Search is Over. There are four different ways to search our extensive database to locate the publication you are looking for. If you still can’t find it, contact us via our Web form or call us and we will find it for you.

 

Flexibility is important to AOBC. We are committed to serving our customers’ individual needs. There is no minimum requirement on orders. We can accommodate specific invoicing, shipping, or processing requirements. We can ship your order to any location. If your organization requires special arrangements, call our customer service department to customize your account with us.

 

Fast Delivery. AOBC ships in-stock publications within 24 hours. GPO publications will ship within 5 days at no additional charge! Most titles are shipped within 48-72 hours. Deliveries are always dependent upon direct availability from the publishers and the GPO warehouse in Washington, D.C.

 

Discounts are greater because AOBC consolidates daily customer requests and orders to receive publisher discounts that are passed on to you. Bulk discounts are available as well.

 

Buy Now Pay Later.  At AOBC we will not hold up your order awaiting payment. AOBC will pay the publisher for you. Once an account is established with us you will receive a line of credit allowing us to immediately place your order. An invoice will be sent following your shipment payable within 30 days. You may also elect to pay with a credit card via our secure Web-site or our customer service department.

 

Returns/Cancellations.  Returns of correctly shipped items are accepted with prior approval for replacement or credit. Any order can be cancelled without penalty if the order has not shipped from our warehouse or been prepaid to the publisher.

 

 

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