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ASTD Titles

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Category: Business & Management [number of titles = 34]

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Author(s):
Nelson, Priscilla and Ed Cohen
Pub Month:
August
Pub Year:
2010
ISBN-13:
9781562867348
ISBN:
1562867342
Page Count:
192
List Price:
$28.95
Leadership in Crisis—no one has lived this more than Satyam Computer Services of India. From Reuter’s: ‘India's Satyam Computer faces a crisis of

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Author(s):
Bingham, Anthony with Marci Conner
Pub Month:
June
Pub Year:
2010
ISBN-13:
9781562867201
ISBN:
156286702
Page Count:
224
List Price:
$27.95
"

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Author(s):
Hartley, Darin E.
Pub Month:
May
Pub Year:
2010
ISBN-13:
9781562867177
ISBN:
1562867172
Page Count:
List Price:
$19.95
Social networking has the potential to change the game for many businesses by connecting services or products directly to customers, but it can be hard to know where to start and how to use these technologies. 10 Steps to Social Networking for Business is your primer to understanding and implementing some of the most frequently used social networking systems. You’ll now know their features and be able to demonstrate how some organizations have used social networking to connect with their customers. This brand-new title lets you select the best systems for your own business, develop and launch a social networking initiative that connects to key business drivers, and build success over time. An appendix provides a more detailed roadmap for custom building a social networking system that is unique to your organization.

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Author(s):
Kamin, Maxine
Pub Month:
February
Pub Year:
2010
ISBN-13:
9781562865900
ISBN:
1562865900
Page Count:
192
List Price:
$19.95
Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and mission viewpoint. Incorporating new age thinking into professional practice, 10 Steps to Successful Customer Service is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust . Delivered in ASTD's 10 Steps Series, this new title offers fresh insight for people considering or managing their careers in service organizations.

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Author(s):
Atwood, Christee Gabour
Pub Month:
December
Pub Year:
2009
ISBN-13:
9781562865894
ISBN:
1562865897
Page Count:
352
List Price:
$69.95
Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new from ASTD, the organization that knows how to teach people at work, comes in an easy-to-use book that provides the training foundation on which to build and improve basic business skills. Use it to help your employees’ skill levels grow or to improve your own skills for a more effective and efficient workplace. Included in this volume are 20 basic communications, office, and business skills training programs that will guarantee improvement in your employees’ expertise. Clearly presented in short, four-hour training sessions that are completely customizable, this resource will help your workforce elevate its professionalism and increase communication and customer service expertise.

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Author(s):
Oberstein, Sophie
Pub Month:
July
Pub Year:
2009
ISBN-13:
9781562865443
ISBN:
1562865447
Page Count:
240
List Price:
$19.95
Coaching skills are becoming critical management competencies as organizations prepare a new generation of leaders, using fewer financial, human, and training resources. Employees at all levels can derive value from personalized, skilled help delivered in a structured, safe, one-on-one situation. This book is for everyone who wants to initiate a formal coaching process with their employees, and who wants to infuse their day-to-day interactions in the workplace with a powerful new skill—development through coaching. The book also is for readers who understand that applying these skills will help them in their broader lives.

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Author(s):
Downs, Lisa J
Pub Month:
April
Pub Year:
2009
ISBN-13:
9781562865368
ISBN:
1562865366
Page Count:
216
List Price:
$49.95
The ability to negotiate is often viewed as a naturally occurring skill—either you’re born with it or without it. Truth is, anyone can learn how to negotiate, and given that we practice it day in and day out because isn’t every conversation you have just another form of negotiation? This new title give you the set of tools that takes this key skill into the real world of proactive development using a five-step process that can be presented to individuals, groups, in ½ day, full-day, or multi-day sessions. Included are all the assessments and plans you need to put on this vital program. This book also provides access to a companion website with downloadable versions all supporting materials, including ready-to-use PowerPoint presentations.

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Author(s):
ASTD (Lynn Lewis)
Pub Month:
February
Pub Year:
2009
ISBN-13:
9781562865474
ISBN:
1562865471
Page Count:
176
List Price:
$19.95
Do you spend too much time in meetings, usually with little to show for it? Everyone else does! You’re not alone. Here’s an easy solution and one that will let you be known as “the” person who conducts meetings that are effective, productive, and don’t waste time. In 10 Steps to Successful Meetings you’ll learn how to use tools and resources that help plan and manage effective, results-driven meetings. In addition, everyone who uses this book will be able to successfully set meeting goals and agendas, prepare and conduct a well-run meeting, lay ground rules and deal with problems as they arise, boost the interest of attendees, and finally, evaluate the efficiency of your meeting with solid follow-up strategies.

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Author(s):
ASTD (Lynn Lewis)
Pub Month:
November
Pub Year:
2008
ISBN-13:
9781562865382
ISBN:
1562865382
Page Count:
192
List Price:
$19.95
10 Steps to Successful Facilitation teaches readers everything they need to develop and execute a facilitation program in their organization. Learn how to effectively guide participants through the learning experience using 10 comprehensive steps that cover everything from developing a facilitation program through dealing with uncooperative participants.

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Author(s):
Downs, Lisa J.
Pub Month:
October
Pub Year:
2008
ISBN-13:
9781562865177
ISBN:
156286517X
Page Count:
208
List Price:
$49.95
Time Management Training offers practical, ready-to-use content of half-, full-, and multi-day workshops. Addressing the various activities that fall under the time management umbrella--setting priorities and goals, analyzing where time is spent, demands on time, and scheduling--Time Management Training reveals how to help others develop strategies for increased productivity and effectiveness. Featured workshops address scheduling, delegating, procrastinating, managing distractions, managing email and paperwork. Exercises, handouts, assessments, and tools will help readers become more effective facilitators and ensure targeted training to get results. Addresing saboteurs to successful time management--procrastination, distractions, and over-commitment--readers will also sharpen their own time management skills. Self-contained content modules can be used as stand-alone training or be incorporated into a broader agenda. Time Management Training includes downloadable materials from ASTD's Website with ready-to-

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Author(s):
ASTD (Lynn Lewis)
Pub Month:
July
Pub Year:
2008
ISBN-13:
9781562865146
ISBN:
1562865145
Page Count:
208
List Price:
$19.95
The thought of giving a presentation often ranks at the top of the list of what people fear the most. 10 Steps to Successful Presentations provides readers with a proven 10-step process for developing and delivering an effective presentation based on real-world experience as well as observations of presentations that either wowed the audience or fell short of motivating participants.

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Author(s):
Jack E. Appleman
Pub Month:
March
Pub Year:
2008
ISBN-13:
9781562864811
ISBN:
1562864815
Page Count:
192
List Price:
$19.95
This new title addresses solutions to the root cause of poor productivity--bad communication. And how often is that communication in writing? Almost every business communication today is in some form of writing, so learn from the best, the 10-step way to successful business writing. From knowing where to take your reader to how to construct simple and clear sentences and organize your materials, this title makes it easy for everyone at every level of any organization.

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Author(s):
Lewis, Clive and Richard Evans
Pub Month:
January
Pub Year:
2008
ISBN-13:
9781562865269
ISBN:
1562865269
Page Count:
16
List Price:
$12
Today’s information environment demands that we all save time, improve efficiency, and be more creative in our thinking. Mind Mapping is an essential business tool you can add to your intellectual armory. This Infoline will introduce you to the concept of Mind Mapping. You will learn how to read and create Mind Maps, use Mind Maps for common business and training processes, and increase your creativity and effectiveness by using Mind Maps. Trainers can more specifically use Mind Maps to outline prospective courses or programs, illustrate a business case for new projects or funding, organize training program content, l generate ideas during meetings and training sessions, andl draw connections between business needs and developmental efforts.

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Author(s):
Brusino, Justin
Pub Month:
January
Pub Year:
2008
ISBN-13:
9781562865283
ISBN:
1562865285
Page Count:
16
List Price:
$12
Giving a great presentation seems elusive to many of us, but with some preparation and a few pointers we can all speak confidently and impress an audience. This Infoline offers readers presentation tips including how to control your nerves, select and use proper visual aids, and work with a co-presenter. We ve enlisted the help of some of the elite professionals in the training and presenting world to offer advice and words of wisdom. You will find contributions from Dianna Booher, Christee Gabour Atwood, and others!

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Author(s):
Eyring, Pamela
Pub Month:
January
Pub Year:
2008
ISBN-13:
9781562865306
ISBN:
1562865307
Page Count:
16
List Price:
$12
Understanding business etiquette and protocol intelligence gives professionals an edge. These soft skills may seem inconsequential, but they go a long way toward building your reputation and image. This Infoline is designed for anyone looking to understand the basics of professional etiquette. Readers will learn how to make proper introductions, greet international clients, and navigate business lunches and dinners.

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Author(s):
Haneberg, Lisa
Pub Month:
October
Pub Year:
2007
ISBN-13:
9781562864750
ISBN:
1562864750
Page Count:
192
List Price:
$19.95
Here's a primer for on the job success as a manager, regardless of your years of experience. A simple straight-forward 10-step model to align your management practices for improved results and communications that will help you build a great work team and ensure that your staff clearly understands performance success and expectations.

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Author(s):
Haneberg, Lisa
Pub Month:
October
Pub Year:
2007
ISBN-13:
9781562864767
ISBN:
1562864769
Page Count:
176
List Price:
$29.95
This facilitator's guide is a companion piece to 10 Steps to Be a Successful Manager and provides individuals involved with training new managers with an instant success tool. Applying the factors to enhance learning and application, the guide provides a framework to transfer management development principles and practices in to the classroom or on-the-job setting.

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Author(s):
Russell, Lou
Pub Month:
May
Pub Year:
2007
ISBN-13:
9781562864637
ISBN:
1562864637
Page Count:
256
List Price:
$19.95
Project management is not easy. It is a complicated, multilayered matter, whether you manage projects for your entire company, for a department, or for yourself. And using a project management software program isn't enough, as many project managers painfully learn. This book takes you through 10 steps that, if followed correctly, will lead to successful project management. You'll learn how to determine whether something is a project or a task, build a business case, define the scope of the project, weigh the risks and constraints, collaborate, create a project blueprint, determine the tangible and intangible components of a project, complete a project, and then review the lessons learned. At every step, author Lou Russell presents the key questions to ask as well as the potential risks of skipping certain aspects of project management. The accompanying CD-ROM includes exercises, tips, tools, and easy-to-use interactive learning aids for trainers and for anyone interested in improving their project management

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Author(s):
Brusino, Justin
Pub Month:
January
Pub Year:
2007
ISBN-13:
9781562864910
ISBN:
1562864912
Page Count:
16
List Price:
$12
Drowning in email agony? Don't know how to manage your inbox or write, clear, effective, and actionable messages? This Infoline is your quick-guide to managing email load and writing effective email communications. Learn how to organize workflow to improve email overload as well as how to use language to align the SMART model of specific, measurable, achievable, results oriented and time related goal to effective email use.

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Author(s):
Barksdale, Susan, and Teri Lund
Pub Month:
August
Pub Year:
2006
ISBN-13:
9781562864576
ISBN:
1562864572
Page Count:
256
List Price:
$19.95
Loaded with worksheets, exercises, tips, tools, checklists, and other easy-to-use and interactive learning aids, this book walks you through the process from beginning to end. Along the way, you will see how other organizations have planned their success in many Case Study sidebars that enhance the easy-to-follow text.

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Author(s):
Kirkpatrick, Donald L.
Pub Month:
July
Pub Year:
2006
ISBN-13:
9781562864538
ISBN:
156286453X
Page Count:
152
List Price:
$24.95
Meetings are often poorly planned and executed events that produce no meaningful business results. How to Conduct Productive Meetings is a book designed to provide practical tools and advice for anyone planning or facilitating a meeting. Legendary evaluation guru Donald Kirkpatrick offers solid and timely advice to ensure that a meeting is necessary, the presentation is professional and effective, the participants contribute in constructive ways and the outcome is measurable.

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Author(s):
Battell, Chris
Pub Month:
January
Pub Year:
2006
ISBN-13:
9781562864293
ISBN:
1562864297
Page Count:
16
List Price:
$12
Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides: a solid understanding of the basic principles of effective listening; techniques, advice, and development activities to improve listening, such as self-coaching, a four-step listening model; and 25 tips to be a better listener. Discover new listening skills that will dramatically improve your leadership skills, including an overview of the listening habits of effective leaders.

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Author(s):
Russell, Jeffrey and Lindas
Pub Month:
January
Pub Year:
2006
ISBN-13:
9781562864347
ISBN:
1562864343
Page Count:
16
List Price:
$12
Strategic thinking strives to identify, explain, and learn from what is occurring now and integrate these insights into a formal plan. Strategic thinking means spontaneously discovering innovative strategies that a more formal plan could never have envisioned. This Infoline offers pointers on creating an effective and vibrant strategic plan. Thus, like a strategic plan, this Infoline doesn’t provide you with answers so much as a map of future possibilities with keys for reading it that will help your organization move ahead creatively.

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Author(s):
Russell, Jeffrey, and Linda Russell
Pub Month:
March
Pub Year:
2005
ISBN-13:
9781562863746
ISBN:
1562863746
Page Count:
240
List Price:
$49.95
This title is an all-in-one, 'how-to' guide for developing strategic planning, thinking, and decision making competencies of CEOs, managers, supervisors, and frontline employees. It offers a practical set of interactive and customizable learning modules that serve as a roadmap for directing the right framework, culture, and philosophy in your organization. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint(tm) slides.

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Author(s):
Wildermuth, Cris, with Susan Gray
Pub Month:
January
Pub Year:
2005
ISBN-13:
9781562863722
ISBN:
156286372X
Page Count:
208
List Price:
$49.95
Diversity Training puts a different and powerful spin on the term diversity. This volume offers a fresh perspective designed to help you and your organization find common ground. Start now by learning to differentiate myth from fact, get management on board, and increase employee job satisfaction and reduce turnover by creating a positive working environment for everyone. In addition, the icon-driven format is easy to follow, and the included CD-ROM is an essential companion.

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Author(s):
Estep, Tora
Pub Month:
January
Pub Year:
2005
ISBN-13:
9781562863920
ISBN:
1562863924
Page Count:
16
List Price:
$12
Meetings are a precious resource: an expensive waste of people’s time if run poorly and amazingly valuable and productive if run well. This Infoline offers a simple, three-step process (preparation, Process, and follow up) that will enable any meeting leader to stop wasting time and make meetings work. As in so many other areas, preparation is the first critical step toward meeting success. Here are great tools to turn your dull-as-dishwater, unproductive meetings into exciting opportunities to make big things happen!

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Author(s):
Bender, Joan
Pub Month:
January
Pub Year:
2003
ISBN-13:
9781562863579
ISBN:
1562863576
Page Count:
16
List Price:
$12
Is your organization prepared to cope with and survive threats like natural disasters, accidents, or terrorist attacks? Need to prepare a security plan and don’t know where to start? This Info-line presents everything you need to know to safeguard your people, your assets, and the continuity of your business. Learn to assess current risk levels, prepare plans to minimize or eliminate hazards and respond appropriately to any event, and ensure the ability of your business to continue to function.

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Author(s):
Barksdale, Susan and Terri Lund
Pub Month:
February
Pub Year:
2002
ISBN-13:
9781562863081
ISBN:
1562863088
Page Count:
144
List Price:
$38.95
Classroom training used to be the only training intervention available. Now there are many choices including e-learning. So how can you rapidly choose the right intervention and fit your choices into a well thought out workplace learning and performance (WLP) strategy? Here is the book that will show you how! You will find all the tools, worksheets, job aids, and case studies you need to develop a complete WLP strategy, and quickly integrate any new learning trends into your plan. Moreover, the book will show you how to become a strategic and credible business partner in your organization.

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Author(s):
Theobald, Steve
Pub Month:
January
Pub Year:
2002
ISBN-13:
9781562863371
ISBN:
1562863371
Page Count:
16
List Price:
$12
Get more of your projects and programs approved and implemented by learning how to write better proposals. This Info-line provides the quick steps and easy techniques you need to anticipate and overcome objectives, consider all factors, write with style and brevity, and create a more compelling case for your ideas.

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Author(s):
Petouhoff, Natalie
Pub Month:
November
Pub Year:
2001
ISBN-13:
9781562862947
ISBN:
1562862944
Page Count:
240
List Price:
$38.95
Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.

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Author(s):
Albrecht, Karl
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562862398
ISBN:
1562862391
Page Count:
16
List Price:
$12
This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation.

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Author(s):
Rothwell, William J.
Pub Month:
July
Pub Year:
1998
ISBN-13:
9781562860875
ISBN:
1562860879
Page Count:
224
List Price:
$38.95
The case studies included in this volume show you how organizations of varied sizes and types have attempted to link human resource development (HRD) efforts-some successfully and others not so successfully-to organizational strategy. Many cases are drawn from U.S. domestic organizations lead you through the best practices.

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Author(s):
Sally Sparhawk and Marian Schickling
Pub Month:
January
Pub Year:
1994
ISBN-13:
9781562863432
ISBN:
1562863436
Page Count:
16
List Price:
$12
This issue discusses the six steps involved in defining a client's training needs in relation to the organization's overall business goals. Offers techniques to use at each point in the analysis process plus sample questions used for collecting data.

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Author(s):
Stu Hickman (Revision author)
Pub Month:
January
Pub Year:
1990
ISBN-13:
9781562862961
ISBN:
1562862960
Page Count:
16
List Price:
$12
Does the performance appraisal system at your organization work well? Could it be improved? This issue gives background and foundation guidance, as well as ideas, processes, methods, and best practices for conducting performance appraisals. The job aids at the back of the issue provide a checklist of tasks when preparing for and conducting a performance review. Revised Edition

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