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Category: Measurement, Evaluation, & ROI [number of titles = 47]

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Author(s):
Phillips, Patricia Pulliam (ED)
Pub Month:
July
Pub Year:
2010
ISBN-13:
9781562867065
ISBN:
1562867067
Page Count:
352
List Price:
$99.00
From ASTD, and developed as the single, go-to resource for trainers and workplace learning practitioners, this landmark handbook provides all the information, guidelines, and practical application necessary to design, develop, and implement effective evaluation and measurement of training initiatives. Presented in a sequential and as a process-oriented methodology, the ASTD Handbook for Measuring & Evaluating Training takes you through the planning, data collection, analysis, and implementation in the rigorous style demanded by businesses seeking strong analytical results. Contributors to this significant publishing effort include top names in the training evaluation field such as James Kirkpatrick, Jack Phillips, and Don Ford, as well as case studies focusing evaluation of technology, e-learning, technical training, leadership development, and sales training. This title also includes a section called “Voices,” which provides partial transcripts of interviews with the gurus of the training evaluation fiel

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Author(s):
Phillips, Jack J. and Patricia Phillips
Pub Month:
December
Pub Year:
2009
ISBN-13:
9781562865887
ISBN:
1562865889
Page Count:
224
List Price:
$38.95
Workplace learning professionals are often frustrated when senior executives and other top organizational leaders do not

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Author(s):
Shore, Jean Houston
Pub Month:
January
Pub Year:
2009
ISBN-13:
9781562865986
ISBN:
1562865986
Page Count:
16
List Price:
$12
The field of statistics is broad and complex, but this Infoline will help training professionals use statistics to execute their jobs even better. Why statistics? First, they allow you to make better decisions because data can be analyzed using proven mathematical principles and logic. Second, data are generated each moment across all business functions, and statistics allows the trainer quickly relate to business processes. Third, repetition is important for learner comprehension, and incorporating statistics and measures into training delivery helps learners acquire knowledge better and faster. And finally, the judicious use of statistics in presentations is a powerful way to support your case at higher organizational levels

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Author(s):
Shank, Patti
Pub Month:
January
Pub Year:
2009
ISBN-13:
9781562866037
ISBN:
1562866036
Page Count:
16
List Price:
$12
To determine if needed results have been achieved, results are often measured and assessed against a predefined set of standards. In instructional design-speak, these standards are commonly known as learning objectives, which should be based on what learners actually need to be able to do. . This issue of Infoline will help you design and evaluate learning objectives, assessments, and instruction to ensure that they are congruent and needed results are achieved.

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Author(s):
ASTD Editors
Pub Month:
January
Pub Year:
2008
ISBN-13:
9781562865566
ISBN:
Page Count:
276
List Price:
$74.95
Train the Trainer is a four-volume collection, containing the best and most popular issues about the training process--from instructional design to ethics to evaluation. Train the Trainer volume 4 offers readers details on evaluation essentials, establishing evaluation criteria, understanding various test types and styles, how to measure training on-the-job, capturing behavior in the workplace, and demonstrating how training affects the bottom line. This volume includes the following 15 issues—Essentials for Evaluation, Evaluating E-Learning, Four Levels of Evaluation, Level 1 Evaluation: Reaction and Planned Action, Level 2 Evaluation: Learning, Level 3 Evaluation: Application, Level 4 Evaluation: Business Results, Level 5 Evaluation: Mastering ROI, Link Training to Your Bottom Line, How to Collect Data, Evaluation Data: Planning and Use, Surveys from Start to Finish, Using Electronic Surveys, How to Conduct Focus Groups, and Testing for Learning Outcomes.

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Author(s):
Rivera, Ray
Pub Month:
November
Pub Year:
2007
ISBN-13:
9781562864781
ISBN:
1562864785
Page Count:
248
List Price:
$79.95
ASTD's powerful new online tool, the WLP Scorecard, allows practitioners to directly link their initiatives and programs to organizational strategy, financial goals, and a range of other key business measures. This title coaches readers from initial understanding of the scorecard to direct application of this software tool. CLOs, training directors and mangers, as well as HRD professionals, will find this guide an invaluable resource.

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Author(s):
Kirkpatrick, Donald
Pub Month:
January
Pub Year:
2007
ISBN-13:
9781562864842
ISBN:
156286484X
Page Count:
16
List Price:
$12
While it may seem like the four-level evaluation model has been around forever, this now-standard method of evaluation wasn’t introduced until 1959 in a series of four articles published in ASTD’s Training and Development Journal. Despite the current popularity of this model, many new and seasoned practitioners still question how to use the four levels: What are the four levels? What resources are necessary, and do I have them available? Which programs should be evaluated, and at which level? This Infoline takes the classic Kirkpatrick model and synthesizes it for the busy trainer.

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Author(s):
Tobey , Deborah Davis
Pub Month:
January
Pub Year:
2007
ISBN-13:
9781562864873
ISBN:
1562864874
Page Count:
16
List Price:
$12
Identifying the proper training is vital to your company achieving its goals. A training needs analysis ensures that your company’s training isn’t wasting time and money. This Infoline will teach you how to pinpoint your company’s unique training needs and avoid common pitfalls. You will also learn how to uncover nontraining issues that affect performance. This Infoline will demonstrate how to conduct a thorough needs assessment; implement best data collection methods; and establish guidelines to separate findings from conclusions. The job aid in this issue offers readers and established data collection plan that you can follow step-by-step.

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Author(s):
Laurel, Deborah Spring
Pub Month:
January
Pub Year:
2007
ISBN-13:
9781562864903
ISBN:
1562864904
Page Count:
16
List Price:
$12
Use the methodology presented here for assessing whether classroom training will have the desired outcome and whether there will be a high probability of learning. This issue gives you the step-by-step road map to conduct a training audit, which is a systematic assessment of the efficiency and effectiveness of the design and delivery of a classroom training event through a review of lesson plans, participant materials, and observation of classroom activities and outcomes.

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Author(s):
Phillips,Patricia Pulliam, and Jack J. Phillips
Pub Month:
December
Pub Year:
2005
ISBN-13:
9781562864064
ISBN:
1562864068
Page Count:
200
List Price:
$29.95
Brought to you by renowned return on investment (ROI) experts, Patti and Jack Phillips, ROI Basics, is your down-to-earth, easy-to-implement resource to understand and put ROI practices in place for your workplace training programs. You'll learn all about the best practices to apply when planning your work, collecting data, isolating program impact, managing calculations, and reporting results.

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Author(s):
Phillips, Jack J., and Patricia Pulliam Phillips
Pub Month:
July
Pub Year:
2005
ISBN-13:
9781562864040
ISBN:
1562864041
Page Count:
192
List Price:
$38.95
ROI at Work is an invaluable resource for practitioners who need to show how training programs contribute to the bottom line. This newest offering by celebrated ROI professionals, Jack Phillips and Patti Phillips, presents cases and discussion questions to stimulate change and offers solutions to organizations looking to improve current evaluation techniques. With case studies applied across a range of industries--telecommunications, financial services, automotive, and pharmaceuticals, learn from real-life situations, including evolving best practices.

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Author(s):
McCain, Don
Pub Month:
January
Pub Year:
2005
ISBN-13:
9781562863739
ISBN:
1562863738
Page Count:
208
List Price:
$29.95
Evaluation Basics is the perfect tool for individuals wishing to build or enhance practical training evaluation skills from frontline trainers and designers of training to subject matter experts who occasionally function as a trainer. The four carefully constructed chapters on each of Kirkpatrick's classic four levels of evaluation offer you a clear path to success. Plus, you will find two invaluable chapters on how biases creep into all levels of evaluation and a chapter on how to communicate evaluation results effectively. Practical examples, worksheets, checklists, tips, and notes are included throughout the book.

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Author(s):
Franklin, Maren
Pub Month:
January
Pub Year:
2005
ISBN-13:
9781562863937
ISBN:
1562863932
Page Count:
16
List Price:
$12
Job analysis is an important tool in the workplace learning and performance professional’s toolbox. It’s crucial for helping individuals develop their careers and organizations develop their employees and maximize their talent. Outcomes of job analysis are also key drivers in designing learning, developing performance interventions, and improving processes. This Infoline answers what is job analysis; how can you use it; and, above all, how do you carry out an effective job analysis, providing a six-step method to carry out a job analysis that captures all the relevant information. Included in the issue is a sample letter to invite participants, a case study that demonstrates job analysis in action, and templates to record information and rank tasks.

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Author(s):
Phillips, Jack J., Patricia Pulliam Phillips, and Toni Krucky Hodges
Pub Month:
October
Pub Year:
2004
ISBN-13:
9781562863494
ISBN:
1562863495
Page Count:
168
List Price:
$38.95
Evaluation is key to proving the value of training, yet many organizations still struggle with implementing a fully functioning evaluation program that is integrated throughout the learning process. This title is designed to break through organizational inertia and is structured to allow both selective exploration of the topic by seasoned professionals or beginning-to-learning experiences for the less experienced practitioner.

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Author(s):
Seagraves, Theresa
Pub Month:
April
Pub Year:
2004
ISBN-13:
9781562863654
ISBN:
1562863657
Page Count:
256
List Price:
$36.95
Quick! Show Me Your Value is the first book designed specifically to help HR and training professionals confidently communicate their true value at the most senior levels of an organization. By understanding how financial leaders at all levels of an organization think, learning and performance professionals are liberated from the monster of fear of talking with these leaders and given new avenues for respect and inclusion in organizational decision making.

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Author(s):
Kristiansen, Nancy S.
Pub Month:
January
Pub Year:
2004
ISBN-13:
9781562863760
ISBN:
1562863762
Page Count:
16
List Price:
$12
Smile sheets are often maligned as poor evaluation tools, despite their widespread use. Is it possible to make them a useful tool? This issue of Infoline answers a resounding “yes” to this question by showing you how to make the humble evaluation form into a power tool that can gather reaction data you can use to improve the design and delivery of your program or future programs. Moreover, once you create these tools as guided by this issue, you can easily modify them for any future program!

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Author(s):
Schmidt, Lynn (Editor)
Pub Month:
January
Pub Year:
2003
ISBN-13:
9781562863142
ISBN:
1562863142
Page Count:
224
List Price:
$38.95
How do you know that your HR or training department has accomplished its objectives? Using a training scorecard provides a structure for establishing, tracking, compiling, and communicating results. This volume presents case studies that best illustrate how to use and implement training scorecards.

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Author(s):
Conway, Malcolm and Susan Thomas
Pub Month:
January
Pub Year:
2003
ISBN-13:
9781562863456
ISBN:
1562863452
Page Count:
16
List Price:
$12
E-surveys hold great promise and great challenges for workplace learning and performance professionals. While the benefits include rapid turnaround, low cost, scalability, and a variety of delivery methods, risks can include some significant technology challenges and concerns over privacy. This issue of Info-line offers practical advice to help you take advantage of this power tool, including advice on how to write and format effective e-survey questions; select the best method to disseminate your e-survey; and avoid common pitfalls of pilot tests and evaluations.

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Author(s):
Phillips, Patricia Pulliam Phillips, Cyndi Gaudet, and Jack J. Phillips
Pub Month:
January
Pub Year:
2003
ISBN-13:
9781562863524
ISBN:
1562863525
Page Count:
16
List Price:
$12
A good evaluation plan can mean the difference between success and failure of your evaluation project. This issue of Info-line provides helpful tips, tools, and a worksheet and step-by-step process to assist you in planning for any training or performance improvement program. Specifically, you will learn how to save time and money through evaluation planning; improve the quality and quantity of your data; ensure that all key stakeholder groups are addressed; and fine-tune your budgeting process.

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Author(s):
Phillips, Patricia Pulliam and Jack J. Phillips
Pub Month:
March
Pub Year:
2002
ISBN-13:
9781562863258
ISBN:
1562863258
Page Count:
256
List Price:
$38.95
Measuring ROI in the Public Sector shows how all types of public sector organizations are using ROI evaluation as a way to meet these challenges. The settings for ROI applications range from small local governments to state governments, to major cities, and to national and federal programs. This book should interest anyone seeking to build accountability into various specific programs, including training, education, human resources, and community development initiatives.

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Author(s):
Phillips, Patricia Pulliam and Jack J. Phillips
Pub Month:
February
Pub Year:
2002
ISBN-13:
9781562862954
ISBN:
1562862952
Page Count:
240
List Price:
$38.95
Not all approaches to measuring the value of intellectual capital are valid, but here is a set of case studies that guides you in using the models and strategies that have proven successful across many organizations and companies.

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Author(s):
Barksdale, Susan and Terri Lund
Pub Month:
September
Pub Year:
2001
ISBN-13:
9781562862978
ISBN:
1562862979
Page Count:
128
List Price:
$34.95
Avoid the time-consuming needs analysis process and learn how to quickly analyze a performance problem. Use the dozens of tools, worksheets, and job aids included in this book to rapidly analyze a request for a performance solution and recommend the best method to meet your business needs. Case studies illustrate how companies have succeeded using the process.

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Author(s):
Barksdale, Susan and Teri Lund
Pub Month:
May
Pub Year:
2001
ISBN-13:
9781562862879
ISBN:
1562862871
Page Count:
184
List Price:
$34.95
Learn how to approach evaluation strategically and to link results to your organization's goals, strategies, and performance indicators. Included are dozens of evaluation tools, checklists, and examples help you build a comprehensive evaluation strategy, or answer a specific evaluation question.

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Author(s):
Phillips, Jack J.
Pub Month:
January
Pub Year:
2001
ISBN-13:
9781562862886
ISBN:
156286288X
Page Count:
272
List Price:
$38.95
Since the publication of Measuring Return on Investment, Volume 1 the interest in measuring the return on investment (ROI) in training and performance improvement continues to grow. Volume 1 filled an important void in the training literature. Published in 1994, it remains one of ASTD's all-time bestsellers. Volume 2, published in 1997, demonstrated further progress with measuring the return on investment in a variety of programs. Measuring Return on Investment, Volume 3 presents a variety of approaches to evaluating training and performance improvement programs in HRD. Most of the cases focus on evaluation at the ultimate level-ROI. Collectively, the cases offer a wide range of settings, methods, techniques, strategies, and approaches. Although most of the programs focus on training and development, others include organization development and performance management. As a group, these cases represent a rich source of information about the strategies of some of the best practitioners, consultants, and researc

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Author(s):
Conway, Mal and Michael F. Cassidy
Pub Month:
January
Pub Year:
2001
ISBN-13:
9781562862695
ISBN:
1562862693
Page Count:
16
List Price:
$12
This issue presents a model to evaluate the effectiveness of trainers. Inside you'll find the ASTD and IBSTPI competencies for instructors. It describes strategies for developing training skills such as certification, mentoring, and development plans, and explains how to improve trainers' credibility and recruit and select instructors.

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Author(s):
Burkett, Holly Burkett and Patti Phillips
Pub Month:
January
Pub Year:
2001
ISBN-13:
9781562862770
ISBN:
1562862774
Page Count:
16
List Price:
$12
This issue describes the advantages of using evaluation shortcuts to prove the value of training. It discusses a 10-point system for managing evaluation shortcuts.

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Author(s):
Combs, Wendy L. and Salvatore V. Falletta
Pub Month:
October
Pub Year:
2000
ISBN-13:
9781562861407
ISBN:
1562861409
Page Count:
190
List Price:
$38.95
Manage training evaluation with an organized and systematic approach to build flexible interventions, determine whether performance interventions achieved goals, and how-to partner with stakeholders throughout the process. Included are practical tools, templates, and sample questions.

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Author(s):
Conway, Mal and Michael F. Cassidy
Pub Month:
January
Pub Year:
2000
ISBN-13:
9781562862527
ISBN:
1562862529
Page Count:
16
List Price:
$12
Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.

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Author(s):
Ruth Stadius
Pub Month:
August
Pub Year:
1999
ISBN-13:
9781562861216
ISBN:
1562861212
Page Count:
224
List Price:
$19.95
Use this collection of sample evaluation instruments and articles from organizations around the globe to give you a jump-start on work.

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Author(s):
Stadius, Ruth
Pub Month:
April
Pub Year:
1999
ISBN-13:
9781562861223
ISBN:
1562861220
Page Count:
264
List Price:
$19.95
This collection of assessment instruments provides additional examples of instruments and processes that have already been designed and used successfully in a wide variety of organizations and companies.

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Author(s):
Phillips, Jack J., and Toni Krucky Hodges
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562861230
ISBN:
1562861239
Page Count:
302
List Price:
$38.95
If you are evaluation experts struggling to gauge the success of interventions, training designers who must do their own measuring, or managers who occasionally use HRD programs, this book is for you. Collectively, the 16 case studies from the global marketplace cover various approaches to measuring learning and performance. Numerous settings, methodologies, processes, tools, and techniques span the fields of communication, pharmaceuticals, software development, microcomputer technology, insurance, utilities, and manufacturing. As surely as the realities of the organization define its program evaluation, this book will inspire you with its cutting-edge answers to your challenges.

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Author(s):
Phillips, Jack, et al
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562862350
ISBN:
1562862359
Page Count:
16
List Price:
$12
This issue explains why measuring participant reaction is important. Learn how to establish evaluation criteria, create data collection tools, collect the data, analyze and report the data, communicate results, and plan improvements. Inside you'll find a case study of a level one evaluation at First Unional Nation Bank. Part of a five-part series on training evaluation.

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Author(s):
Phillips, Jack, et al
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562862367
ISBN:
1562862367
Page Count:
16
List Price:
$12
Did your participants learn anything from your class or program? That is the key question behind the simple, but useful smile sheet. This Infoline provides you with specific guidelines for performing level two evaluations, including a discussion of various test types, test formatting and design, and key administration issues. The issue includes a standard evaluation worksheet, a case study sidebar, and a helpful listing of online testing software tools.

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Author(s):
Phillips, Jack, et al
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562862374
ISBN:
1562862375
Page Count:
16
List Price:
$12
This issue takes an in-depth examination of how to measure on-the-job application of training--level three evaluation. It includes several questions to illustrate content concerns and to capture behavior change skill transfer to the workplace. Part of a five-part series on training evaluation.

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Author(s):
Phillips, Jack, et al
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562862381
ISBN:
1562862383
Page Count:
16
List Price:
$12
This issue explains how to measure the business impact of training and why it is desirable. It offers an eight-step process: determine feasibility of a level four evaluation, develop objectives, plan the evaluation, collect data at all levels, isolate program effects, analyze the data, and communicate results. Part of a five-part series on training evaluation.

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Author(s):
Chalofsky, Neil
Pub Month:
January
Pub Year:
1999
ISBN-13:
9781562862459
ISBN:
1562862456
Page Count:
16
List Price:
$12
This issue explains how focus groups can be used to identify problems, plan, develop new products, obtain market information, and conduct research. It outlines how to get started with the focus group process, how to recruit participants, and how to facilitate a focus group meeting.

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Author(s):
Phillips. Jack J.
Pub Month:
October
Pub Year:
1998
ISBN-13:
9781562861018
ISBN:
1562861018
Page Count:
324
List Price:
$38.95
Eighteen case studies from the global marketplace look at evaluation practices in which the process is fully integrated into the design, development, and delivery of programs.

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Author(s):
Jack Phillips, Patricia F. Pulliam and William 'Bud' Wurtz
Pub Month:
January
Pub Year:
1998
ISBN-13:
9781562862275
ISBN:
1562862278
Page Count:
16
List Price:
$12
This issue outlines the ways HR practitioners (1) can demonstrate how training affects the organization's bottom line, (2) can explain the linkage between HR and business strategies, and (3) can illustrate a level of accountability for the HR department. It describes methods of collecting data, isolating the effects of training, and the barriers and benefits to ROI.

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Author(s):
Parry, Scott B.
Pub Month:
August
Pub Year:
1997
ISBN-13:
9781562860639
ISBN:
1562860631
Page Count:
224
List Price:
$38.95
Sharpen your expertise in applying different methods of evaluation to a variety of organizations and areas of training. This book's lessons, guide you through every step and illustrates the process with real-life examples. Helpful tools and checklists explain how to win support from senior management, evaluate your instructional strengths, and more.

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Author(s):
Phillips, Jack J.
Pub Month:
April
Pub Year:
1997
ISBN-13:
9781562860653
ISBN:
1562860658
Page Count:
304
List Price:
$38.95
This title presents numerous case studies on how to prove the dollar-for-dollar ROI and worth of training and development programs.

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Author(s):
Bassi, Laurie J., and Darlene Russ-Eft
Pub Month:
January
Pub Year:
1997
ISBN-13:
9781562860493
ISBN:
1562860496
Page Count:
200
List Price:
Out of Pri
ASTD has created a new series, titled What Works, to provide you with practical tools for translating the findings of sound research into sound practice. The authors have critically assessed the research evidence on their topics and have provided authoritative and succinct reviews of the research along with implications for you. This volume addresses: Competency Assessment Models-an approach to getting the right person into the right job. Learning Style-various approaches and instrumentation used to promote effective learning outcomes, performance, and career development. Organizational Learning-different ways in which the idea of organizational learning has been conceptualized and measured. Multirater 360 Feedback-explores its history, discusses four primary purposes for it, and presents research evidence related to its applications. Evaluating Training-the last four decades of training evaluation research Return-on-Investment-eight guidelines for a sound ROI analysis.

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Author(s):
Alice K. Waagen
Pub Month:
January
Pub Year:
1997
ISBN-13:
9781562862121
ISBN:
156286212X
Page Count:
16
List Price:
$12
Evaluating the effectiveness of training is optional for many trainers, but what are the key elements in the process? This Infoline answers this question and more. You will learn about the advantages and disadvantages of various types of evaluation from the most basic “smile sheets” to organizational results. Included is a discussion on how to report results to management as well as keeping the process closely tied to business results.

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Author(s):
Salvatore V. Falletta and Wendy L. Combs
Pub Month:
January
Pub Year:
1997
ISBN-13:
9781562862169
ISBN:
1562862162
Page Count:
16
List Price:
$12
Learn how to plan and conduct technical training evaluations using a functional approach, targeted questions, and function identification. A contingency flowchart for functional training evaluation guides your process. And lots of commonly used evaluation tools for measuring the effects of technical training help you every step of the way.

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Author(s):
Cat Sharpe Russo (editor)
Pub Month:
January
Pub Year:
1990
ISBN-13:
9781562861735
ISBN:
1562861735
Page Count:
16
List Price:
$12
This issue provides a detailed approach to calculating a cost-benefit analysis. It includes a four-step model to calculate costs: personnel, material, delivery, and total expenditures. It also presents practice case studies to explain the process.

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Author(s):
Conway,Malcolm
Pub Month:
January
Pub Year:
1990
ISBN-13:
9781562861742
ISBN:
1562861743
Page Count:
16
List Price:
$12
Collecting data is often a daunting and frustrating process. Common questions about the process include: Where do I begin? What data do I need? How can I tell if the data is valid? This issue of Infoline answers these questions by providing information on effective data collection methodologies and how to create questionnaires that get the information you are seeking. In addition, you will find sections on electronic data collection methodologies, and how to produce a good research study final report. Revised Edition

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Author(s):
Deborah Grafinger Hacker
Pub Month:
January
Pub Year:
1989
ISBN-13:
9781562861681
ISBN:
1562861689
Page Count:
16
List Price:
$12
This issue describes objective, subjective, oral, and psychomotor tests. It provides directions on writing objective and subjective test items, and discusses measuring the validity and reliability of tests.

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Author(s):
Long, Lori
Pub Month:
January
Pub Year:
1986
ISBN-13:
9781562861568
ISBN:
1562861565
Page Count:
16
List Price:
$12
Determining the need for a survey is a struggle most training professionals have faced. This Infoline takes some of the guesswork out of the process by helping you determine when to conduct a survey, what type of survey to use, whom to survey, what to ask, and how to get needed information. The issue covers face-to-face interviews, telephone interviews, written questionnaires, and electronic surveys. Revised Edition

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